I use a follow-up survey as a measurement tool. Do I need to measure improvement in the majority of survey respondents or the majority of total learners to comply with Criterion 36?
For Criterion 36, the majority of learners whose performance has improved would be calculated based on those learners who respond to the follow-up survey. The provider should ensure there are appropriate mechanisms in place to optimize the response rate. Note that providers can use follow-up surveys or a variety of methods to obtain this data.