In its Self-Study, the provider described a survey of its membership regarding satisfaction with the CME program. The information collected focused on participants’ opinions of the program and operational aspects of CME activities, but did not examine whether the CME program achieved the results expected in the provider’s CME mission.
Rationale: The Program Analysis criterion requires providers to analyze the effectiveness of the CME program in achieving the expected results articulated in their CME mission, using data specific to changes in learners’ competence, performance, or patient outcomes. While the satisfaction survey provided useful feedback about participants’ experiences, it did not assess or analyze whether the CME program contributed to the mission-based results the provider intended to achieve. Therefore, the survey did not meet the expectations of the Program Analysis criterion.
