Careers

The Technical Support Engineer will provide support to ACCME providers and collaboration partners in their use of and understanding of APIs and batch processing for ACCME’s custom data collection application, the Program and Activity Reporting System (PARS). The ideal candidate will have a proven orientation toward customer service paired with the ability to troubleshoot and resolve complex technical issues.

Candidates must be within commuting distance of ACCME’s Chicago office as employees are onsite at least two days a week.

Essential Functions:

• Establish a thorough understanding of the program and reporting requirements of ACCME, medical boards and other collaborative partners, including methods for data input and transfer between internal and external systems.
• Support CME providers and collaboration partners in their use of the ACCME custom applications, integrations, and APIs.
• Manage and address electronic tickets efficiently.
• Create and maintain API technical documentation.
• Provide consistent, accurate information and support to users about the requirements for entering program and activity data, registering activities and reporting learners for collaborative programs.
• Support and contribute to projects to improve ACCME database systems and applications.
• Perform testing and quality assurance for APIs and custom integrations.
• Identify and implement process improvements in defect tracking and resolution, optimizing efficiency, and reinforcing the company’s commitment to continuous improvement.

Qualifications:

• 3+ years of work experience supporting users of complex software applications.
• 2+ years of experience with API development tools. Postman a plus.
• 2+ years of experience with XML and JSON.
• Experience with a help desk/ticketing system.
• Experience with automated testing tools. Postman and/or Katalon a plus.
• Experience with Azure DevOps a plus.
• Strong problem-solving, analytical, and critical thinking skills with ability to understand inter-dependencies of multiple information systems.
• Strong attention to detail, with a focus on producing quality, error-free work.
• Strong interpersonal skills and customer service orientation with a passion for solving problems and helping others.
• Detail oriented, with ability to multi-task and meet deadlines.
• Excellent written and verbal communication skills.

ACCME is the national accrediting organization for providers of continuing medical education and offers employees the opportunity to contribute to the future of medical education training for America’s doctors and the public they serve. ACCME fosters a professional, client-focused atmosphere that emphasizes innovation, integrity, open-mindedness, excellence and quality. ACCME has a staff of 40 to which it offers a generous benefits package including medical, dental, 401(k), flexible spending accounts and more.

Please send a cover letter and resume to dataservicescareers@accme.org with “Technical Support Engineer” in the subject for consideration.

As the ACCME’s Director, Strategic Partnerships, you will play a crucial role in advancing ACCME’s mission by cultivating and establishing opportunities to collaborate with licensing, certifying, credentialing and other leadership organizations in healthcare and enhancing existing relationships with key stakeholders. The successful candidate will be a self-starting, results-oriented individual who can leverage their business development and relationship management skills to ensure the successful implementation of initiatives to grow the breadth and depth of ACCME’s collaborative mission and efforts.

Primary Responsibilities will include:

1. Relationship management:
   1. Acquire and maintain an expert understanding of the structure and capabilities of ACCME’s system of accreditation, including our accreditation system and requirements, our support systems for accredited providers, and our IT infrastructure. In particular, the successful candidate will have a comprehensive understanding of ACCME’s PARS database including integrations with external systems (licensing boards and certification boards), and the ecosystem in which ACCME data services are provided.
   2. Through travel, attending conferences, and direct outreach, build a national network of decision-makers and serve as primary point of contact for these key stakeholders in medical licensing, certification, and credentialing. Address inquiries, provide updates and solicit feedback to ensure customer satisfaction and ongoing support and engagement.
   3. Serve to represent ACCME at national, regional, and local meetings of the stakeholders in this community. Develop and implement strategies to communicate, quantify, and demonstrate the value of their collaboration with ACCME.
   4. Drive customer success by advising internal cross-functional working groups (application development, customer support, communications) on customer priorities and challenges. Contribute to implementation of effective strategic solutions that evolve ACCME’s capabilities to meet the stakeholders’ needs.
   5. Manage data sharing and other collaborative agreement renewals and negotiations.
      
      
2. Business Development:
   1. Identify and pursue opportunities for collaborations and alliances that support ACCME strategic objectives. Develop and manage the collaboration pipeline, including identifying prospects, developing proposals, planning communications, and conducting follow-up.
   2. Develop compelling messaging and materials to effectively communicate impact, goals, and benefits of ACCME services and role. Work with ACCME’s communications team to identify opportunities for messaging that reaches target audiences and drives community engagement.
   3. Represent ACCME at conferences, events, and meetings to create meaningful connections, promote awareness, build relationships, and advocate for ACCME’s data and other programs.
   4. Conduct market research and stay up to date with industry trends, competitor analysis, and emerging opportunities.
   5. Collaborate with Business Intelligence team to develop and monitor metrics for evaluating program growth. Provide regular analysis and reports for executive staff and members of the Board of Directors.

Qualifications:

1. Education: Bachelor’s degree from 4-year accredited degree program
2. Minimum of 5 years of experience in business development or related work.
3. Excellent communication, interpersonal and presentation skills to establish rapport and credibility with external and internal stakeholders.
4. Exceptional negotiation and consensus building abilities to achieve mutually beneficial outcomes.
5. Motivated self-starter with an ability to develop and build relationships with senior-level professionals and work well in a goal-oriented environment.
6. Effective problem solving, time management and organization skills.
7. Display ACCME’s values of integrity, collaboration, ownership, quality, and dedication to external stakeholders and each other.
8. Experience with the agile software development life cycle, large-scale database systems, and/or marketing and sales of technology services or software preferred.

Experience with medical licensing or credentialing programs a plus.