The ACCME offers employees the opportunity to contribute to the future of accredited continuing medical education.

ACCME seeks to recruit individuals who support the ACCME’s mission to identify, develop, and promote standards for quality continuing medical education that improves healthcare for patients and their communities. The ACCME fosters a professional, client-focused atmosphere that emphasizes accountability, integrity, open-mindedness, excellence, and quality. We have a staff of 35 to which we offer a generous benefits package including medical, dental, 401(k), flexible spending accounts, a hybrid in-office/remote work schedule (two days per week in our Chicago office), and more. 

Career opportunities will be posted to this page as they become available. 

Interested candidates should send their cover letter and resume to

The Application Support Analyst identifies and analyzes user requirements, recommends appropriate applications or modifications, and provides support for all applications and systems identified within the team’s portfolio including ACCME’s proprietary data collection application, the Program and Activity Reporting System (PARS), and the CME discovery application for physicians, CME Passport. With an orientation toward customer service and user experience, this person will support ACCME stakeholders using all PARS data channels and data reporting repositories. We are unable to sponsor H1B visas at this time. 

Position Responsibilities:

  • Participates in and leads requirements analysis sessions. Able to develop design specifications for reports, application configurations, and make business process design recommendations.
  • Participates in and leads process workflow sessions and develops workflow maps. Able to perform a quality review on team members’ design artifacts.
  • Establishes a thorough understanding of PARS and CME Passport – this includes mastery of a functional grouping of modules/applications and their inter-working relationships with other modules/applications/systems.
  • Investigates user problems and needs, identifies their source, performs troubleshooting and problem-solving, and determines possible solutions.
  • Analyzes user project proposals to include identifying potential problem areas and recommends optimum approaches for project path.
  • Facilitates the identification of tasks and levels of effort for the implementation of solutions.
  • Leads system unit testing, integration testing, and regression testing for enhancements, new functionality, and upgrades.
  • Reports project activity and status to management.
  • Identifies, resolves, and escalates project and operational issues.
  • Provides information to Education content developers as needed to support training activities.
  • Able to provide instruction to end-users and conduct educational events.
  • Coordinates with vendors on the implementation or support of their products.
  • Point of escalation for Level 3 troubleshooting of application/system issues.

Position Requirements:

  • Bachelor's degree in Information Technology, Information Systems, Computer Engineering, or related field.
  • At least 3-5 years of system analysis and/or application support experience.
  • Able to provide recommendations and solutions to issues requiring understanding of multiple functional disciplines.
  • Experience with application configuration tools.
  • Experience evaluating and interpreting end user information requirements, and developing appropriate systems and/or applications solutions.
  • Experience recording, tracking, corresponding, and documenting the resolution of user problems by means of a problem reporting database software.
  • Ability to develop technical documentation for training, user procedures, and as-required project deliverables.
  • Excellent written and verbal communication skills.
  • Analytical and detail-oriented, with the ability to multi-task and meet deadlines.
  • Strong interpersonal skills and customer service orientation with a passion for solving problems, teamwork, and helping others.
  • Project management experience a plus.

Reports to: Director of Data Products and Program Collaborations

Direct reports: None

Please send your resume and cover letter to