Optimizes Communication Skills

The provider designs CME to optimize communication skills of learners. (formerly Criterion 29)


Rationale: Communication skills are essential for professional practice. Communication skills include verbal, nonverbal, listening, and writing skills. Some examples are communications with patients, families, and teams; and presentation, leadership, teaching, and organizational skills. This criterion recognizes providers that help learners become more self-aware of their communication skills and offer CME to improve those skills.

Critical Elements:

  • Provides CME to improve communication skills AND
  • Includes an evaluation of observed (e.g., in person or video) communication skills AND
  • Provides formative feedback to the learner about communication skills

The Standard:

  • At review, submit evidence for this number of¬†activities:*
    • S: 2; M: 4; L: 6; XL: 8
    • *Program Size by Activities per Term: S (small): <39; M (medium): 40 -100; L (large): 101-250; XL (extra large): >250