Careers

Position Title: Manager, Partnership and Collaborations (Hybrid)

Our business development efforts are prioritized across a diverse set of industries and verticals, including accredited continuing medical education (CME) providers, U.S. government agencies, medical specialty certifying boards, state medical licensing boards, and learning management system (LMS) software vendors.

As the Manager, Partnership and Collaborations, you will play a crucial role in expanding our collaborations across all ACCME stakeholders. We are seeking a motivated and results-oriented individual who can leverage their industry knowledge, network, and business development skills to enable new collaborations and deepen existing collaborations across the CME ecosystem. In this role, you will collaborate closely with cross-functional teams, including data services, communications, customer success, operations, and executive leadership, to ensure the successful implementation and execution of initiatives to grow the breadth and depth of ACCME’s data collaboration efforts.

Candidates must be within commuting distance of ACCME’s Chicago office as staff are onsite at least two days a week.

Primary Responsibilities will include:

• Build and maintain strong relationships with ACCME stakeholders, including decision-makers, collaborators, and organizational partners.
• Engage with new prospects and existing client-collaborators through various channels, such as cold calling, webinars, email campaigns, social media, networking events, and conferences, to create meaningful connections, trust, and promote our data collaborations and shared mission.
• In coordination with the Vice President, Data Services and executive leadership team help develop and manage the collaboration pipeline, including developing prospect lists, utilizing a CRM and available technologies to identify contacts, plan communications, and follow-up.
• Provide weekly reports and updates on business development activities including challenges and opportunities, conversion rates, collaboration pipeline and forecasts for the management team.
• Conduct market research and stay up to date with industry trends, competitor analysis, and emerging opportunities.

Qualifications:

• Education: Bachelor’s degree from 4-year accredited degree program
• Minimum of 3-5 years of experience in business development.
• Excellent communication, interpersonal and presentation skills to establish rapport and credibility with external and internal stakeholders.
• Exceptional negotiation and persuasion abilities to achieve mutually beneficial outcomes.
• Ability to build relationships with senior-level professionals and work well in a goal-oriented environment.
• Effective problem solving, time management and organization skills.
• Display our values of integrity, collaboration, ownership, and dedication to external stakeholders and each other.

Position Title: Manager, Monitoring and Improvement  (Hybrid)

Our Accreditation and Recognition department drives the processes and interactions of the ACCME with its accredited providers, supporting accredited educational organizations and over 125 volunteers. 

As the Manager, Monitoring and Improvement, you will play a crucial role in supporting providers and other stakeholders in meeting the accreditation requirements that ensure that the continuing education of physicians and other healthcare providers meets the high standards of the ACCME. We are seeking a motivated and results-oriented individual who can leverage their experience, knowledge, writing, and teaching skills to support our system in ensuring that the ACCME requirements are followed throughout a provider’s accreditation term. In this role, you will collaborate closely with cross-functional teams, including education, communications, operations, and executive leadership to ensure the successful implementation and execution of ACCME’s question answering service, complaints and inquiries process, clinical content review process, as well as being an integral part of the ACCME Accreditation & Recognition team.

Candidates must be within commuting distance of ACCME’s Chicago office as staff are onsite at least two days a week.

Primary Responsibilities will include:

Monitoring

• Manage the ACCME’s and Joint Accreditation’s responses to inquiries and allegations of noncompliance, including the management of expert content review associated with this process.  
• Manage the ACCME’s and Joint Accreditation responses to requests for corporate structure reviews, including the review of submitted materials associated with this process.
• Conduct audits of and provide feedback to providers of CME activities that are part of the FDA aligned Risk Evaluation and Mitigation Strategies program, and Continuing Board Certification for specialty boards participating in the ACCME’s MOC program. 
• Manage other special projects requiring assessment of adherence to criteria adjunctive to ACCME accreditation.
• Assist in the ACCME’s Educational Outreach to Providers and System Volunteers through the support of education-related ongoing communications to ACCME audiences and participating as staff faculty and facilitator in ACCME educational events.
• Develop reports that support the ACCME’s educational and executive decision-making functions.
• Manage the ACCME’s Corporate Structure Review process, including the processes, procedures and tools used in collecting information from organizations, and managing the communication with organizations undergoing CSRs.  
• Where applicable, integrate Corporate Structure Review outcomes with decision making.
• Respond to questions regarding corporate change from accredited organizations.
• Coordinate and execute two meetings (mid-year and end-year) of the Clinical Content Review Committee (CCRC), or as required, and serve as primary ACCME staff liaison to the CCRC in conducting clinical content reviews.
• Support the development and review of content on ACCME’s website related to compliance, such as content on the criteria, policies, and their interpretations.

Improvement and Education

• Serve as the primary ACCME staff person responding to questions from providers and other stakeholders regarding ACCME and Joint Accreditation criteria, standards and policies.
• Propose improvements to the ACCME and Joint Accreditation monitoring systems, including complaints and audits, with a focus on increasing efficiency, simplicity, and clarity.

Qualifications:

• Bachelor’s degree required or equivalent work experience. 
• Experience with Healthcare Accreditation preferred.
• Understanding of the healthcare and healthcare regulatory systems desirable.
• PC literacy expected; proficiency with Microsoft Office Professional required. 
• Excellent communication skills, both verbal and written, including the ability to interact with and develop reports for internal and external stakeholders, at all levels.
• Strong service orientation.
• Initiative and tact.
• Cooperative attitude; team player. 
• Able to function with deadline pressure. 
• Attentive and responsive to employee performance requirements.

Function

The Communications Specialist supports the implementation of communication strategies designed to promote the value of accredited continuing education for health professionals and to build engagement with the accredited continuing education community, clinicians, healthcare leaders, and other stakeholders. The Specialist is responsible for managing, monitoring, and improving the ACCME’s communications via multiple channels including social media, website, enewsletters, articles, and reports. Key responsibilities include writing, editing, preparing graphics, sending email blasts, and identifying strategies to achieve communications goals.

Responsibilities
Website
•    Support management of two websites: ACCME and Joint Accreditation for Interprofessional Continuing Education.
•    Work with communications team to update websites and respond to website requests from staff.
•    Coordinate regular content reviews to ensure accuracy and consistency of messaging.
•    Support the creation of new content; assist with adapting, improving, updating, and optimizing existing web content to enhance user experience and SEO; identify strategies to improve user experience.
•    Track and analyze website usage.
•    Prepare recommendations for achieving communications goals.

Publications and Content Development
•    Manage publication of enewsletters including writing, editing, preparing graphics, and formatting for the website and dissemination via our email marketing service. Manage subscription lists.
•    Write and edit articles for internal and external publications.
•    Support publication of reports including the Annual Data Report, Joint Accreditation Leadership Summit Reports, and Year in Review Report.
•    Assist with survey management and calls for comment; generate analyses of responses.

Media
•    Support management of social media platforms for ACCME and Joint Accreditation for Interprofessional Continuing Education, including writing posts and preparing graphics.
•    Work with communications team to manage, monitor, and improve social media presence to increase followers and build visibility and engagement with the accredited continuing education community and other stakeholders.
•    Coordinate social media content development across internal teams and with external organizations, as appropriate.
•    Monitor perception of ACCME and Joint Accreditation in media and social media; anticipate challenges and opportunities; support the development and implementation of proactive responses.
•    Analyze performance and generate reports.
•    Monitor emerging social media technologies and trends to provide recommendations for optimizing communications strategies.

Other responsibilities
•    Edit, proofread, and copyedit materials.
•    Support marketing of annual meeting and other events.
•    Collaborate with Marketing Communications Manager in promotion of initiatives such as data management and value of accredited CME.
•    Assist with media relations.
•    Assist with strategic communications initiatives as assigned.
•    Support other projects as assigned.

Reports to: Vice President, Communications

Education, Skills, and Experience
•    BA in Communications, Journalism, Digital Media, or related field
•    Minimum of 5 years related experience
•    Experience with a nonprofit, healthcare, education, accrediting, or regulatory organization preferred
•    Proficient in social media, WordPress website content management and HTML coding
•    Experience with SEO and Google Analytics
•    Experience with email marketing services; familiarity with MyEmma a plus
•    Basic graphic design skills, including preparing graphics for digital platforms; Photoshop experience and photography skills a plus
•    Video planning and production 
•    Survey management skills a plus
•    Proven ability to write and edit articles and reports for digital platforms and print
•    Ability to translate complex, nuanced issues into clear, compelling messages
•    Experience copyediting and proofreading; familiarity with Chicago Manual of Style a plus
•    Proficient with Microsoft Office Professional, including Excel
•    Excellent verbal and written communication skills
•    Strong problem-solving skills and a proactive approach to finding solutions
•    Strong interpersonal skills; values a demanding, team-focused environment
•    Flexible, adaptable, highly organized, detail oriented; demonstrated ability to prioritize multiple tasks and function under deadline pressure
•    Ability to engage with multiple audiences, including highly educated healthcare practitioners, journalists with lay publications, and the public

To apply: Please send cover letter, resume and work samples to esullivan@accme.org.