Criterion 13

The provider identifies, plans and implements the needed or desired changes in the overall program (eg, planners, teachers, infrastructure, methods, resources, facilities, interventions) that are required to improve on ability to meet the CME mission.

ACCME Note: 

The provider identifies its own 'professional practice gaps' in terms of its performance as a CME provider - and creates a strategic plan for organizational improvement, based on the insights from C11 and 12.