What have I learned as an ACCME surveyor?
I’m the manager of accreditation development at the ACCME. I’ve been here for about ten years now. I’ve been surveying for about twenty years, probably have done 300 or more surveys and I’ve done all the formats: televideo, face-to-face, reverse surveys, on-site, I’ve done them by audio conference — so done quite a few of them. What have I learned along the way? A lot. It’s a good experience; there’s a lot of variety out there, a lot of providers who give some really great formats and really interesting things that they do and I think that it’s just been a very interesting time.
Who are ACCME surveyors?
The ACCME surveyor pool is made up of a variety of people with expertise in CME. They’re providers themselves, they’ve done this for years – so, they’re your peers. When you’re doing an interview with an ACCME surveyor, you’re doing it with one of your peers. And they have expertise, so they can understand what you’re doing and they can help the ACCME gather the facts it needs. They are educators, they are physicians, they're a group of volunteers, they do this because they like to do this type of thing. And really to be a surveyor is a way to keep current and really to have a pulse on what’s happening in the CME industry. And it’s a very nice way to do it because it’s kind of like mind candy —when you do surveys it’s things that are good, because you always get to see what’s new, what’s happening, how peers and how providers are interacting, and so it’s a great way to keep yourself current, keep yourself active and involved.
Advice for new surveyors?
You know, I think the surveyors as they go into this process have to realize that the organizations that they’re dealing with are just like them. They’re organizations that are providing CME they’re under the same stresses, strains, and pressures that they are and so the surveyor team really has to make it a comfortable, relaxed environment. They’re the ones that really have to set the tone for this. It’s a, I think the most critical piece of this is, is when you talk about it with your co-surveyors is to kind of set this agenda that you’re not out to get anybody, you’re there to gather facts. It’s not a vendetta against somebody. You’re going to run into all kinds of organizations, a variety of formats. If you’re not comfortable with “Internet,” you should study-up on it because it’s the same as “Live,” it’s just in a different format. So, you as a surveyor really need to get comfortable with every aspect of what’s going on. It can be a very, very, I think motivating and fun experience to do these type of things as long as you’re prepared, as long as you go into it with an open mind and just try to be as professional as you can.