Criterion 38: #176583

Finding
Compliance

The provider describes collaboration with cultural organizations, faith leaders, and translators to serve as faculty in an initiative to pursue culturally and linguistically appropriate services for its diverse patient population. The provider shows improvement in patient outcomes related to health equity as a result of the initiative, including improved ratings from patient experience surveys for items such as, “My doctor showed respect for my culture and beliefs.” and “My care team made sure that I understood my procedure by offering translation services to answer my questions.”